Blackrock Industrial Privacy Policy

Last updated September 27, 2026

This privacy notice for Blackrock Industrial ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://blackrockindustrial.com, or any website of ours that links to this privacy notice
• Request a quote, call us, email us, or schedule a site visit for a flooring project
• Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at sales@blackrockindustrial.com or 833-255-7625.

1. What information do we collect?

Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you request a quote, express an interest in obtaining information about us or our products and Services, or otherwise contact us.

Personal information provided by you. The personal information we collect depends on the context of your interactions with us. When you submit our quote request form, we collect:

• Your name and company name
• Email address and phone number
• Project address, city, state, and ZIP code
• Project details, such as the type of facility, approximate floor size, the service you are interested in, and any message you include

Sensitive information. We do not process sensitive information.

Payment data. We do not collect or store payment card information through our website. Invoicing and payments for completed projects are handled directly with our office.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In short: Some information, such as your IP address and browser and device characteristics, is collected automatically when you visit our website.

When you visit our website, we and our service providers automatically collect certain information, such as your IP address, browser and device type, operating system, referring URLs, the pages you view, and the date and time of your visit. This information does not reveal your specific identity (like your name or contact information). We use it to keep our website secure and working properly, and for our internal analytics and reporting.

2. How do we process your information?

In short: We process your information to respond to your requests, provide our Services, communicate with you, keep our website secure, and comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To respond to quote requests and inquiries. We use the information you submit to contact you, prepare estimates, schedule site visits, and answer your questions.
• To deliver our Services. We may process your information to plan, perform, and support the flooring work you request, including warranty service.
• To request feedback. We may contact you about your experience with our Services.
• To send you marketing and promotional communications. We may send you information about our Services if this is in accordance with your marketing preferences. You can opt out at any time. For more information, see "What are your privacy rights?" below.
• To measure and improve our advertising. We may use analytics and advertising tools to understand how visitors find our website and whether our campaigns are effective, and to show relevant advertising.
• To evaluate and improve our website and Services. We may analyze usage trends to understand how our website is used and to improve it.
• To keep our website secure. We may process information to detect and prevent spam, fraud, and abuse of our forms.

3. When and with whom do we share your personal information?

In short: We share information with service providers that help us run our website and business, and in the specific situations described below. We do not sell your personal information.

We share personal information with the following types of service providers, who process it on our behalf and only for the purposes described in this notice:

• Website hosting and security, such as Vercel (website hosting and network security).
• Content management, such as Sanity, which stores our website content and a copy of quote requests submitted through our forms.
• Email delivery, such as Resend, which delivers form submissions to our team by email.
• Spam protection, such as Google reCAPTCHA, which checks form submissions to block automated spam. reCAPTCHA collects information such as your IP address, browser and device details, and how you interact with the page, and sends it to Google for analysis. Its use is subject to Google's Privacy Policy and Terms of Service.
• Analytics and advertising, such as Google (Google Tag Manager and Google Analytics), which help us understand website traffic and measure our marketing.

We may also need to share your personal information in the following situations:

• Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal requirements. We may disclose information where required to comply with applicable law, a court order, or other legal process, or to protect our rights and the safety of others.
• Embedded content. Some pages include content embedded from other websites, such as Google Maps, YouTube, or Facebook. These providers may collect information about you, such as your IP address, when you view that content, under their own privacy policies.

4. Do we use cookies and other tracking technologies?

In short: Yes. We use cookies and similar technologies for analytics, advertising measurement, and security.

We and our service providers use cookies and similar tracking technologies (like web beacons and pixels) to collect and store information when you visit our website. We use Google Tag Manager to manage these tools, which may include Google Analytics and advertising measurement tags. These technologies help us understand how visitors use our website, measure the effectiveness of our advertising, and protect our forms from spam.

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. You can also opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, and manage Google ad personalization at https://adssettings.google.com. If you choose to remove or reject cookies, some features of our website may not work as intended.

5. How long do we keep your information?

In short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice, unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, such as responding to your inquiry, performing and warrantying our work, and maintaining business records, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How do we keep your information safe?

In short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, including encrypted (HTTPS) connections to our website. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our website is at your own risk.

7. Do we collect information from minors?

In short: We do not knowingly collect data from or market to children under 18 years of age.

Our Services are intended for property owners, businesses, and other adults. We do not knowingly solicit data from or market to children under 18 years of age. If we learn that personal information from a person under 18 has been collected, we will take reasonable measures to promptly delete it from our records. If you become aware of any data we may have collected from children under age 18, please contact us at sales@blackrockindustrial.com.

8. What are your privacy rights?

In short: You may review, change, or delete the personal information you have given us, and you can opt out of marketing at any time.

Withdrawing your consent. If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the details in "How can you contact us about this notice?" below. This will not affect the lawfulness of processing before its withdrawal, nor processing based on other lawful grounds.

Opting out of marketing and promotional communications. You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in our emails, or by contacting us. You will then be removed from our marketing lists. We may still contact you about an active quote or project, or for other non-marketing purposes.

Cookies and similar technologies. See "Do we use cookies and other tracking technologies?" above for how to manage cookies.

If you have questions or comments about your privacy rights, you may email us at sales@blackrockindustrial.com.

9. Controls for Do-Not-Track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. Do United States residents have specific privacy rights?

In short: Depending on the state where you live, you may have additional rights regarding your personal information.

Some U.S. states give their residents specific rights over their personal information. Where those laws apply to us, and subject to certain exceptions, you may have the right to:

• Know whether we are processing your personal information
• Access your personal information
• Correct inaccuracies in your personal information
• Request deletion of your personal information
• Obtain a copy of the personal information you previously shared with us
• Opt out of the processing of your personal information for targeted advertising, the sale of personal information, or profiling in furtherance of decisions that produce legal or similarly significant effects

Categories of personal information we collect. In the past twelve (12) months, we have collected the following categories of personal information:

• Identifiers, such as name, postal address, telephone number, email address, and IP address: YES
• Commercial information, such as the services you have requested or purchased from us: YES
• Professional information, such as company name, when you contact us on behalf of a business: YES
• Internet or other similar network activity, such as the pages you view on our website and how you interact with them: YES
• Protected classification characteristics, such as gender and date of birth: NO
• Biometric information: NO
• Precise geolocation data: NO
• Sensitive personal information: NO

We do not sell your personal information. We have not sold personal information in the preceding twelve (12) months, and we will not sell personal information belonging to website visitors, customers, or other consumers.

How to exercise your rights. To make a request, email us at sales@blackrockindustrial.com or call 833-255-7625. If you use an authorized agent to make a request on your behalf, we may deny the request if the agent does not provide proof that they have been validly authorized to act for you.

Verification process. We may ask you for additional information reasonably necessary to verify your identity before processing your request. We will respond without undue delay, and in all cases within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary, and we will let you know about any extension and the reason for it within the initial 45-day period.

Right to appeal. If we decline to take action on your request, we will tell you our decision and the reasoning behind it. If you wish to appeal our decision, please email us at sales@blackrockindustrial.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response, including a written explanation of the reasons. If your appeal is denied, you may contact your state's Attorney General to submit a complaint.

11. Do we make updates to this notice?

In short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at sales@blackrockindustrial.com, call us at 833-255-7625, or contact us by post at either of our offices:

Blackrock Industrial — Miami
11900 Biscayne Boulevard, Suite 400
North Miami, FL 33181
United States

Blackrock Industrial — New York
888 Veterans Memorial Highway, Suite 220
Hauppauge, NY 11788
United States

13. How can you review, update, or delete the data we collect from you?

You have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email us at sales@blackrockindustrial.com or call 833-255-7625.